Refund Policy

This policy explains when and how you can get a refund for purchases made on Framy (framy.video).

What you buy

Framy sells one-time export bundles for high-quality exports:

• $1.99 for a bundle of 30 high-quality exports
• $4.99 for a bundle of 100 high-quality exports

There are no subscriptions and no recurring charges. Low quality exports are free and never require payment, so you can test the editor and the result before buying anything.

When you can get a refund

Unused bundles. If you have not used any exports from a bundle, you can request a full refund within 14 days of purchase.

Technical problems. If an export fails, comes out broken, or does not match what the editor showed, contact us. We will restore the used credits or refund the purchase if we cannot fix the problem.

Accidental or duplicate purchases. If you were charged twice or bought the wrong bundle by mistake, we will refund the extra charge, as long as the credits from it have not been used.

When refunds are not available

• Bundles where some or all exports have already been used, unless the exports failed because of a problem on our side.
• Requests made more than 14 days after purchase.
• Sessions suspended for violating our Terms of Use.

What happens after a refund

When a refund for a purchase is completed, we remove the export credits granted for that purchase from your session. Your remaining balance will not go below zero. Credits from other purchases on the same session stay. Exports you already downloaded are not recalled.

EU and UK customers

Framy delivers digital content immediately after payment. By completing your purchase and using your export credits, you agree that delivery starts right away and acknowledge that you lose your statutory 14-day right of withdrawal for the used part of the purchase. Unused bundles remain refundable within 14 days as described above. This does not affect your rights if the product is faulty.

How to request a refund

Email hello@framy.video with:

1. The email address you used to pay
2. Your order number or receipt
3. A short description of the reason

We reply within 2 business days. Once approved, the refund goes back to your original payment method. Depending on your bank, it can take 5 to 10 business days to appear.

Payment processor

Payments are processed through Stripe Managed Payments. Stripe (including Link) is the merchant of record. Your receipt and the charge on your statement may show Stripe, Link, or a related descriptor. Refunds are issued through Stripe to your original payment method.

Chargebacks

Please contact us before opening a dispute with your bank. Most issues can be resolved faster by email. If a chargeback is opened, we remove the export credits granted for that purchase (your remaining balance will not go below zero) and may suspend the session while the dispute is reviewed.

Changes to this policy

We may update this policy from time to time. The date at the top shows the latest version. Changes do not apply retroactively to purchases made before the update.

Contact

Questions about this policy: hello@framy.video